Accounts & Services
Questions about accounts, online banking, and other services.
Accounts & Services Questions
What are dividends?
Dividends are the portion of the credit union's annual surplus that is shared among members. As a member-owned organization, the surplus is returned to members based on the amount of shares held.
How are dividends distributed, and when can members expect them?
Dividends are usually announced and approved at the Annual General Meeting (AGM). Members must complete and submit their dividend request forms by the stated deadline to receive payment via ACH transfer. If no ACH request is submitted, a cheque will be prepared instead.
What happens if I don't collect my dividends?
If dividends are not collected within six (6) months, they will be returned to the member's account.
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